Core Competencies

Network system administration, help desk support, and database design and administration, working in a team environment.

Seeking

Short-term employment in the Seattle area.

Work Experience

System Administrator, Holden Village, Chelan, WA
August 2003 - September 2005

• Provide desktop support for 30 users, administer local area network
• Database development in Access/VBA to implement fundraising & contributions functionality within an existing registration, staffing, & mailing list database
• Supervise and train computer support assistant and summer AV/Media staff person

Red Fish Productions, Seattle, WA
November 2001 - August 2002

• Database technician for Lutheran Community Services; modifying and improving client outcome database in Access
• Tutor beginning computer users one-on-one
• Provide troubleshooting and installation services for seniors
• Develop online resources for beginning computer users

System Administrator, Volt Computer Services - Redmond, WA
May 2000 - April 2001

• One year contract with Microsoft Corporation's bCentral Communications Center (www.bcentral.com), an online email and file management service for small businesses
• Provide 24x7 support and monitoring as part of a team
• Monitor Internet and backend network and Windows 2000, Exchange 2000 and SQL servers
• Troubleshoot problems and escalate as needed
• Assist with installations and upgrades
• Support internal users of the service
• Write documentation on procedures and system processes for the team
• Train other team members

IS Support Specialist, Invesmart, Inc. - Seattle, WA
September 1999 - May 2000

• Administer 50-user LAN with Novell NetWare, Microsoft Exchange and Proxy servers
• Create user accounts, assign permissions, and administer user groups
• Monitor nightly backup of files and perform restores as needed
• Provide desktop support for Windows 98, Microsoft Office, a contact management database, and desktop publishing software
• Oversee Y2k project to ensure all software is up to date with all relevant patches

MIS Coordinator and Assistant to the Director, Lutheran Community Services - Seattle, WA
May 1995 - August 1999

• Serve as chair for IS Committee, overseeing IS functions of 100-employee non-profit agency with services in King and Snohomish Counties at over 20 locations
• Work with volunteer to create Access database to track client outcomes; finalize database structure, create initial user interface, and write documentation
• Assist IS Manager with Windows NT4 network operations and Windows 95/98 desktop and mobile user support
• Provide administrative support to the director
• Write, edit and publish agency's newsletter using PageMaker
• Act as liaison for the organization's board members
• Work with volunteers to create agency's web site

Other Skills and Experience

• Accomplished and versatile writer
• Excellent editing and proof reading skills
• Excellent verbal communication skills
• Excellent analytical and problem solving skills
• Type 70 wpm, also 10-key and general office skills
• Board member and webmaster, Lutheran Lesbian & Gay Ministries, a national non-profit supporting the work of gay, lesbian, bisexual, and transgendered pastors
• Group facilitator for weekly community meetings at Holden Village, a Lutheran retreat center
• Over four years' experience with library operations in the areas of circulation, reference, cataloguing and interlibrary loans
• Design and layout experience with brochures, newsletters and flyers
• Over five years’ customer service experience, in person, over the phone, and via email
• Fluent in Swedish, both verbal and written

Education

August 2002 - May 2003: Esthetic program. Sigtuna Folkhögskola, Sigtuna, Sweden. (One year art and esthetics program with all coursework in Swedish, with major concentration in acrylic painting.)

January 1996 - March 1998:
Coursework in the Computer Technical Support Certificate Program at North Seattle Community College.
Courses completed include:

• Data Communications
• Introduction to Computer Hardware Technology
• Windows, DOS, and Unix operating systems
• Computing Fundamentals/BASIC
• Microcomputer Applications (Microsoft Office)

June 1993:
Master of Arts (Theological Studies). Lutheran School of Theology at Chicago.

June 1988:
Bachelor of Arts with Distinction, cum laude, Comparative History of Ideas. University of Washington, Seattle.

May 1985:
General Studies III. Västerhaninge Folkhögskola, Västerhaninge, Sweden. (All coursework in Swedish - one year exchange program.)

References available upon request.